SAN FRANCISCO, USA — February 17, 2026:
Impresa.ai today announced the release of Impresa CX for Utilities – Version 6.0, marking the next evolution in AI-driven digital customer experience for the global utilities sector.
Impresa CX 6.0 builds on the strong foundation of previous releases and introduces a smarter, AI-powered platform designed to empower utility agents, customers, and business leaders with deeper insights, faster resolutions, and enhanced operational efficiency.
A Smarter, AI-Driven Utility Engagement Platform
With Version 6.0, Impresa.ai delivers a more intelligent and proactive customer engagement platform — designed to reduce operational costs while significantly improving customer satisfaction.
Impresa CX 6.0 strengthens its capabilities by providing utility agents with a comprehensive 360-degree customer view, enriched with AI-generated recommendations and contextual insights.
Operational Impact for Utilities
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Reduced average call handling time
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Improved first-call resolution rates
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Enhanced agent productivity through guided assistance
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Lower Total Cost of Ownership (TCO)
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Increased customer satisfaction through faster and more accurate support
Enhanced Capabilities for Utility Agents
Impresa CX 6.0 introduces advanced tools that empower agents to deliver faster, smarter, and more informed support:
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Customer 360-Degree View
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MIRROR Portal
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Bill Explainer
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AI-Based Bill Forecast & Load Disaggregation
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Affordability Program Enrollment Assistance
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Ticket Management
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Outage Status & Alerts
These capabilities enable agents to proactively guide customers with data-backed insights, improving service quality and resolution efficiency.
Customer Portal — Now More Intelligent and Insightful
In addition to agent-focused enhancements, Version 6.0 delivers major upgrades to the Customer Portal — offering consumers greater visibility, transparency, and control over their utility services.
Customer Portal Enhancements
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Affordability Programs – Payment Arrangements, Budget Billing, and Outreach Programs
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Deposits & Refunds Management
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Green Button Data Access
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Max vs. Sanctioned Load Insights
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Power Factor Monitoring
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Time-of-Use (ToU) Based Usage with Weather Insights
These features empower customers to make informed decisions about their energy, water, and gas consumption while simplifying billing and payment processes.
Introducing the Native Mobile Application
Also included in this release is a brand-new Native Mobile Application — a lean, intelligent, and user-centric app designed to provide seamless digital utility management on the go.
Customers can:
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Check balances and pay bills
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View detailed usage insights
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Raise service requests
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Track ticket status in real time
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Receive timely notifications and alerts
The mobile application ensures an intuitive and consistent experience across devices, enhancing digital engagement and accessibility.
Delivering Measurable Business Value
With its AI-powered intelligence layer and modernized experience framework, Impresa CX 6.0 delivers:
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Smarter decision-making through predictive insights
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Faster issue resolution powered by AI assistance
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Improved operational efficiency for utilities
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Enhanced customer transparency and trust
Impresa CX 6.0 delivers a smarter, AI-driven, and more insightful digital experience for utility agents, customers, and business leaders alike.
For additional information or to schedule a demo, please contact the Impresa.ai team.
About Impresa.ai
Impresa.ai is a leading provider of the Utility Intelligence Platform — a unified suite of AI-powered data, engagement, and advanced analytics and insights solutions designed exclusively for the energy and water sectors.
The platform empowers utilities to transform grid operations and customer experience through advanced AI foundation models, data engineering, and purpose-built data apps.
From AI-first data apps such as meter data management, customer engagement, and agent desktop, to intelligence-infused smart meter and grid operations, Impresa.ai helps utilities accelerate digital transformation, improve reliability, and build customer trust — all while reducing time to value.
Learn more at 🌐 www.impresa.ai
