SAN FRANCISCO, USA — October 10, 2025:
Impresa.ai today announced the release of Impresa CX for Utilities – Version 5.0, marking a major milestone in its mission to redefine digital customer experience for the global utilities sector.
Impresa CX is the trusted customer engagement platform that enables utility consumers to monitor usage, pay bills, and manage services effortlessly. With Release 5.0, Impresa.ai delivers its most advanced and future-ready version yet — now available as a fully managed, secure, and True SaaS platform.
A New Era of Utility Engagement — Delivered as a True SaaS Platform
For the first time, Impresa CX 5.0 is available as a True Software-as-a-Service (SaaS) solution, bringing unmatched scalability, agility, and operational simplicity to utilities of all sizes.
Key Benefits:
- Scales dynamically with growing customer bases
- Flexible and extensible framework for tailored implementations
- Continuous feature updates with zero downtime
- Rapid deployment and reduced infrastructure complexity
- Pre-integrated with leading CIS, Billing, and MDM systems — including Oracle CCS and C2M — enabling faster time-to-value and seamless interoperability
- Pre-integrated with standard payment systems, including InvoiceCloud, for simplified billing and secure digital payment experiences
Security Built from the Ground Up
In an era where cyber resilience and data integrity are paramount, Impresa CX 5.0 reinforces its foundation with enterprise-grade security controls:
- End-to-end encryption and advanced key management for user data protection
- Continuous vulnerability monitoring and automated patch management
- Tenant-level isolation ensuring multi-tenant security and privacy
- Role-based access control and identity federation for safer user management
- Pre-integrated with popular identity management systems
- Compliance with leading global standards for data protection, cloud governance, and cybersecurity resilience
Modern Technology for Reliability, Performance, and Trust
Release 5.0 introduces a modernized architecture designed for high performance, reliability, and long-term sustainability.
Key Enhancements:
- Greater data consistency and operational efficiency through intelligent data pipelines
- Fully automated CI/CD for faster, more reliable software delivery
- Codebase optimized for quality, maintainability, and auditability, validated through continuous quality assurance processes
- Self-healing infrastructure and advanced monitoring for uptime resilience
- Enhanced cybersecurity posture, featuring continuous threat detection, anomaly prevention, and real-time security analytics
Empowering Utilities to Lead in the Digital Age
With its cloud-native design and fortified security framework, Impresa CX 5.0 enables utilities to deliver smarter, safer, and more seamless customer experiences — empowering consumers to manage their energy, water, and gas services with confidence and control.
“Impresa CX 5.0 represents the next generation of utility customer engagement — a secure, scalable, and true SaaS-first platform,” said Prashant Dangash, CEO of Impresa.ai.
“Our goal is to let utilities focus on customer value rather than infrastructure complexity, driving the future of digital engagement in the energy and water sectors.”
About Impresa.ai
Impresa.ai is a leading provider of the Utility Intelligence Platform — a unified suite of AI-powered data, engagement, and advanced analytics and insights solutions designed exclusively for the energy and water sectors.
The platform empowers utilities to transform grid operations and customer experience through advanced AI foundation models, data engineering, and purpose-built data apps.
From AI-first data apps such as meter data management, customer engagement, and agent desktop, to intelligence-infused smart meter and grid operations, Impresa.ai helps utilities accelerate digital transformation, improve reliability, and build customer trust — all while reducing time to value.
Learn more at 🌐 www.impresa.ai
