AI • Energy & Utilities • Speaker • Entrepreneur • Thought Leader • Software R&D
August 1, 2025
The 2025 Gartner Hype Cycle for Power and Utility Industry IT has placed “Smart Edge Metering Systems” squarely on the ascent—and among its select innovative vendors is Impresa.ai. This recognition is more than a badge; it’s a clear signal that utilities need innovative, AI-powered players to navigate an increasingly complex and customer-centric energy landscape.
Utilities’ traditional meter-to-cash processes are no longer sufficient. Today’s consumers expect real-time insights, personalized services and the ability to actively participate in the energy ecosystem. Smart edge metering systems transform simple measurement points into intelligent, autonomous nodes that:
- Sense, decide and act at the grid edge, maintaining voltage and power-quality constraints.
- Enable customer – permissions control of distributed energy resources, from behind-the-meter solar to EV chargers.
- Deliver hyper-personalized analytics, reducing data transmission costs and preserving privacy by only sending prioritized insights to the core.
By bringing the customer to the center of the grid, these technologies redefine the utility/customer relationship:
- Empowered Customers Real-time usage, outage and tariff information—delivered through mobile apps—lets customers make smarter consumption choices, enrol in demand-response programs, or trade energy back to the grid.
- Hyper-Personalized Engagement AI models trained on behind-the-meter data can recommend efficiency upgrades, tailor time-of-use plans or even automate device schedules, driving satisfaction and loyalty while deferring costly infrastructure investments.
- Operational Resilience Leverages edge-based anomaly detection and a customer digital quadruplet—combining (a) Systems layer, (b) Data layer, (c) Cognitive layer (with Industry Foundation Models) and (d) Operational layer using agentic workflows—to enable real-time situational awareness, predictive maintenance, and seamless, personalized customer interventions.
Impresa.ai has turned these principles into reality at scale. Today, ImpresaAI+ platform ingests and analyses data from over 25 million smart meters globally, providing deep insights both at the edge of the grid and behind the meter. From pinpointing feeder-level imbalances to forecasting micro-load variations, we deliver the foundation for next-generation customer experiences and grid optimization.
“At the Saudi Electricity Company, and in alignment with Saudi Vision 2030’s ambitions for digital transformation, we are committed to harnessing the power of artificial intelligence to reshape customer engagement and elevate the performance of our distribution services,” said by Eng. Ibrahim M. Al Khenizan, Executive Vice President, Distribution & Customer Services in Saudi Electricity Company.
“By utilizing AI-driven analytics through Impresa Insights, we deliver personalized energy insights to our customers, enable automated anomaly detection at the grid’s edge, and enhance our load forecasting capabilities. These tools empower our teams with proactive, data-informed decision-making to ensure greater reliability and efficiency.
As the energy transition accelerates, utilities that partner with nimble technology providers—those recognized by Gartner and proven at scale—will be positioned to deliver on evolving customer expectations while unlocking new revenue streams. For utilities ready to modernize, the time to act is now:
Embrace AI-first architectures, put AI at the heart of meter data management, and make the customer the true centre of your grid.
